This is a book intended for the use of students enrolled in the Hotel and Restaurant Management Course. This is also a useful source of information for learners outside the confines of classrooms.
This book covers various topics relating to the organization and management and communications, as well as the various departments and units related to the front office.
Apart from the chapter discussions, this book also includes sets of questions for review and discussion, suggested items for research, mini-case for each chapter, and exercises.
